Privacy Policy
Effective Date: 01/01/2026

Military Relief Refund ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit militaryreliefrefund.com, submit an eligibility form, engage our refund recovery services, or communicate with our team.

Because our Services may require highly sensitive information—including Social Security numbers, service documentation, lender account details, and mailing addresses—we take data protection seriously.

By using our website or Services, you agree to the practices described below.

1. Information We Collect
We may collect the following categories of information:

Personal Identification Information

• full legal name

• mailing address

• email address

• phone number

• date of birth

• Social Security number (full or partial)

• military branch and service status

• active duty dates

• spouse authorization details
   

Financial & Account Information

• lender and bank names

• credit card issuers

• account opening dates

• account numbers (full or partial)

• loan and credit product details

• billing history

• refund check mailing preferences
   

Verification Documents

• military orders

• LES or proof of service

• DD214 or veteran documentation

• spouse authorization forms

• lender correspondence

• government-issued identification
   

Technical Information
When visiting the website, we may automatically collect:

• IP address

• browser type

• device information

• pages visited

• session activity

• form completion events

• cookies and analytics data
   

2. How We Use Your Information
We use your information to:

• assess SCRA eligibility

• estimate potential refund opportunities

• communicate with lenders and banks

• prepare and submit claim documentation

• verify identity and military status

• mail refund-related communications

• process contingency fee agreements

• improve website performance and lead conversion

• detect fraud or unauthorized use

• comply with legal obligations
   

We only request information reasonably necessary for the Services.

3. Sensitive Data Handling

Because we may collect Social Security numbers and financial account data, we implement commercially reasonable safeguards including:

• encrypted data transmission (SSL/TLS)

• access controls and role-based permissions

• secure cloud storage providers

• limited internal access to sensitive records

• secure document-sharing workflows

• logging and monitoring of access events
   

Sensitive information is only accessible to authorized personnel and service providers with a legitimate business need.

4. How We Share Information

We do not sell personal information.

We may share information only as necessary with:

• banks and lenders involved in your claim

• identity verification vendors

• secure document storage providers

• CRM and intake software providers

• payment processors

• legal and compliance advisors

• law enforcement or regulators when legally required
   

All third-party vendors are expected to maintain reasonable security standards.

5. Data Retention

We retain personal data only as long as necessary to:

• complete eligibility reviews

• pursue refund recovery

• satisfy tax and accounting obligations

• defend legal claims

• comply with lender dispute requirements

• meet record keeping obligations

After retention periods expire, information is securely deleted or anonymized when commercially practical.

6. Cookies and Tracking

We may use cookies, pixels, and analytics tools to:

• improve site performance

• understand conversion funnels

• measure advertising effectiveness

• retarget incomplete form visitors

• optimize mobile experience
   

This may include third-party tools such as Google Analytics, Meta Pixel, and CRM tracking systems.

7. Your Privacy Rights
Depending on your state of residence, you may have rights to:

• request access to your personal information

• request correction of inaccurate information

• request deletion where legally permitted

• opt out of certain marketing communications

• request a copy of your submitted information
   

Requests may be submitted through our contact information below.

8. Security Disclaimer
While we use reasonable administrative, technical, and physical safeguards, no internet transmission or storage system can be guaranteed 100% secure.
Users should only submit information through approved secure intake forms and should avoid sending sensitive data over unsecured email.

9. Children’s Privacy
Our Services are not directed to individuals under 18 years old.
We do not knowingly collect personal information from minors.

10. Third-Party Links
Our website may contain links to third-party services, lenders, or informational resources.
We are not responsible for the privacy practices of those external websites.

11. Policy Updates
We may update this Privacy Policy periodically.
The revised version will be posted on this page with a new effective date.

12. Contact Us
Military Relief Refund
Email: claims@militaryreliefrefund.com
Website: militaryreliefrefund.com
Phone: (833) 526-8374